Return and Refund Policy

Order Changes & Cancellations
We can only cancel orders within 24 hours of purchase. After this period, our team begins production process.

Our Quality Guarantee
Every product is carefully checked and photographed after it's made. We keep these records for 30 days to ensure our standards are met.

Returns for Custom Products
Because our products are made specifically for you, we generally don't accept returns or exchanges. However, we fully accept responsibility if we make an error (like sending the wrong item, size, or fabric).

Please understand that colors may appear differently on various screens, so we recommend ordering a fabric sample first if you need exact color matching.

How to Start a Return
If you believe we've made an error with your order:

Contact us within 14 days of delivery. 

Include your order number and reason for return

We'll review your request and guide you through next steps

Return Conditions
To be eligible, items must be:

In original, unused condition

Unwashed

In original packaging
Customers are responsible for return shipping costs.

Refund Process
Once we receive and inspect your return, we'll update you on your refund status. Approved refunds will go back to your original payment method. Please note that banks may take a few additional days to process the refund.